Customer Experience Automation
11-star customer experiences
Enjoy world-class automated customer service products. Set for your needs, straight from our lab.
82%
Automation
+30
Projects
+50M
Monthly interactions
BENEFITS
How do we help
your company
Improve your customer service results: save money and increase efficiency.
01
Scale without limitations
Add intelligent flows to customer support to unleash growth by managing a higher volume of interactions.
02
Reduce costs
Integrate self-service for users and optimize your support processes by onboarding agents only when necessary.
03
Enhance the customer experience
Provide a centralized and omnichannel experience that will delight your customers and reduce churn.
Help Center
Meet our all-in-one
Help Center
Automate up to 82% of contact center interactions with Hikko’s Help Center. Using an easy-to-integrate SDK to desktop and app, the Help Center will improve the quality of online help by solving users questions and problems, faster and simpler.
Automated flows
Solve operations without involving human agents.
Knowledge base
Deflect ticket volume and empower users with information.
Live chat
Seamlessly transfer to an agent by integrating with Salesforce or other contact center platform.
Surveys
Collect relevant information about the user experience through in-app surveys.
virtual assistants
Omnichannel and
efficient support with
virtual assistants
A multi-industry conversational virtual assistant that automates customer service (and other) transactions.
Allow clients to interact with your organization and solve any issue where and when they want: Whatsapp, Instagram, Messenger, Web and more.
& more
Complementary Products
Enhance your customer experience
with our complementary products
Unlock more features and harness the full potential of our automation solutions.
Waypath
Perform A/B testing on flows and compare the performance. Generate progressive rollouts for specific user segments.
Experience surveys
Improve CSAT and NPS. Offer internal or external quality surveys, with the option to send comments and suggestions.
CMS
Create multi-language, multi-country, and multi-brand experiences.
Insights
Access contact center metrics and improvement advice through smart dashboards and reports.
Accessibility
Expand how the experience behaves. Allow support to be usable by as many people as possible.
Salesforce integration
Plug & play integration to provide omnichannel support through Salesforce Service Cloud and Hikko's front-end products.
Success stories
The word out on the street.
We transform business needs into case studies.
Drop us a line
Begin your journey towards unlocked possibilities